At 99myr, responsible gaming is not just a slogan — it is at the core of how we operate. We provide the tools, guidance, and support every member needs to enjoy a healthy and controlled gaming experience.
Responsible gaming means playing within your own limits — in terms of time, money, and emotions. It is about ensuring gambling remains purely entertainment, not a source of stress or financial difficulty.
At 99myr, we believe every member deserves to enjoy our platform with peace of mind and in a safe environment. That is why we have built a comprehensive support ecosystem — from personal deposit limits to self-exclusion options — all available online and easily accessible.
It is important to understand that online gaming involves real financial risk. Winning is not guaranteed and every game outcome is entirely random. The wisest approach is to treat gambling as a cost of entertainment, not as a source of income.
If you or someone you know needs help with a gambling addiction, please contact the 99myr support team via 24/7 Live Chat or email at [email protected] for immediate referrals and guidance.
Five core pillars that form the foundation of responsible gaming at 99myr:
99myr puts you in full control. Use these tools to manage your gaming experience more wisely and responsibly.
Set a daily, weekly, or monthly deposit limit directly from your account. Once a limit is set, our system will automatically block any deposits exceeding your chosen amount, with no exceptions.
Set how long you want to play in a single session. The 99myr system will send a reminder when your session time is almost up and automatically log you out once the set time has elapsed.
Need a break from gaming? Activate Time-Out Mode to block access to your account for 24 hours, 7 days, or 30 days. This option is ideal for anyone who feels they need a short pause.
For more serious cases, you may apply for a long-term self-exclusion — from 6 months to 5 years. During this period, your account will be completely locked and no transactions will be permitted.
Set the maximum loss amount you are willing to bear within a given period. Once this limit is reached, your account will be automatically blocked from placing any further bets for that period.
You can choose to opt out of all promotional notifications, bonus offers, or marketing messages from 99myr. This setting helps you play organically without being tempted by offers that may encourage overspending.
Problem gambling often starts gradually. Recognize these early warning signs so you can act before things get out of hand.
| Warning Signs | Description |
|---|---|
| Playing to "chase losses" | Continuing to play after a big loss in hopes of winning back lost money — this is a dangerous cycle that is hard to break. |
| Hiding from family | Hiding gambling activity, the amount of money spent, or time spent playing from a partner, family, or friends. |
| Gambling interfering with work | Thinking about gambling while at work, missing appointments, or experiencing a decline in work performance due to addiction or sleep deprivation. |
| Borrowing money to gamble | Using credit cards, borrowing from others, or selling assets to fund wagering activities. |
| Emotional instability | Feeling extremely anxious, angry, or distressed when unable to play, or relying on gambling as an escape from problems. |
| Unable to stop despite trying | Having repeatedly tried to stop or reduce gambling but failed, even after recognizing the negative impact it has. |
If you recognise two or more of the above signs in yourself or a loved one, that is a signal to seek help immediately. Do not wait until the situation gets worse — early action is the most effective.
Answer these questions honestly to assess your relationship with betting:
Have you ever spent more than you planned while playing and felt regret afterwards?
Have you ever played to escape stress, sadness, or boredom in your life?
Have you ever lied to family members or friends about how much you spend on gaming?
Do you feel the need to bet larger amounts to get the same level of excitement?
Has betting ever caused financial, relationship, or work-related problems in your life?
If you answered "Yes" to two or more of the above questions, we encourage you to chat with our support team via Live Chat for further guidance.
Asking for help is a sign of strength, not weakness. Follow these steps to begin your journey toward a healthier life.
The first and hardest step is admitting there is a problem. No one has to face this alone — many have gone through the same experience and come out the other side successfully.
Log in to your account and go to Account Settings to activate deposit limits, time-out, or self-exclusion. The process is straightforward and takes effect immediately.
The trained 99myr support team is available 24/7 via Live Chat. We can assist with the self-exclusion process and provide information on available professional help resources.
Get help from qualified counsellors, psychologists, or support groups. Professional assistance is the most effective way to overcome gambling addiction in the long term.
Refocus on positive activities, family, and your career. Recovery is an ongoing journey — every day without problem betting is a meaningful win.
Full control over how much money you can deposit within a given time period.
Set a session play duration and receive automatic reminders when time is almost up.
Temporarily block account access for a period of 1 to 30 days based on your needs.
A long-term option to fully block your account for anywhere from 6 months to 5 years.
View your betting history and transactions in detail to monitor your playing habits.
Our support team is ready to assist you at any time, day or night.
Answers to the most frequently asked questions about responsible gaming at 99myr.
Join the smart Malaysian gaming community at 99myr. Use our self-control tools, set your limits, and play for entertainment only. Register today and start a healthy gaming experience.